This policy governs the cancellation and refund of all courses, workshops, and private lessons booked with Grace’s Sewing Studio CIC, trading as London Sewing Courses (londonsewingcourses.co.uk).

Cancellation Deadlines and Refunds

• Full Refund: Customers are eligible for a full refund if they provide written notice of cancellation at least 48 hours prior to the scheduled start time of the lesson, workshop, or course.
• No Refund: Due to the material preparation, tutor scheduling, and overhead costs associated with holding a space in our classes, no refunds will be issued for cancellations made less than 48 hours before the scheduled start time. This policy is strictly applied and includes non-attendance, failure to complete an online course, or late arrivals that result in a missed session.

How to Request a Cancellation

All cancellation requests must be submitted in writing to be valid and to ensure an accurate time-stamp for the 48-hour deadline calculation:

1. Email Submission: Please send your cancellation request directly to grace@londonsewingcourses.co.uk.
2. Required Information: Your email must clearly include the following details so we can locate your booking promptly:
   • The Customer Name under which the booking was made.
   • The Course/Lesson Name and type (e.g., Beginners Sewing Course, 1-on-1 Lesson).
   • The Date and Scheduled Start Time of the session you wish to cancel.
   • The Order Confirmation Number (if available).
3. Confirmation: The 48-hour eligibility calculation is based on the official time and date your cancellation email is received by us. We aim to reply to confirm your cancellation and process any eligible refund within 48 hours of receiving your request.

Rescheduling and Transfers

• Rescheduling Option: While a refund is not guaranteed for cancellations within 48 hours, we may, at our sole discretion, offer the option to reschedule your booking to a future date, subject to class availability. A fee may apply for last-minute rescheduling requests.
• Booking Transfer: You are permitted to transfer your booking to another person at no extra charge, provided you notify us via email before the class start time with the new participant’s name and contact information.

Cancellation by London Sewing Courses

In the rare event that London Sewing Courses must cancel a scheduled lesson, workshop, or course (e.g., due to tutor illness, unforeseen maintenance, or minimum enrolment not being met), all affected customers will be offered a choice between:

• A full refund of the course fee paid.
• The option to reschedule to the next available date.